Privacy Policy

Last updated: August 2025

Uptake Fertiliser (“Uptake”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, in line with the New Zealand Privacy Act 2020.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

1. Information we collect

We may collect personal information from you when you:

  • Contact us through our website, phone, or email

  • Request information, book a soil test, or sign up for updates

  • Provide feedback, testimonials, or participate in surveys

This information may include:

  • Your name and contact details (email, phone number, address)

  • Farm/business details relevant to our services

  • Any other information you choose to provide us

Our website also automatically collects some non-personal information through Squarespace Analytics and Google Analytics, such as:

  • Your IP address

  • Browser type and device information

  • Pages visited and time spent on the site

2. How we use your information

We use your personal information to:

  • Respond to enquiries and provide customer support

  • Process soil test bookings and service requests

  • Share information about our products, services, and updates (where you have opted in)

  • Improve our website and services

We will not use your personal information for purposes other than those for which it was collected, unless permitted by law.

3. Sharing your information

We respect your privacy and will never sell your information. We may share your personal information only with:

  • Service providers (such as Eurofins Laboratories for soil testing) to carry out services you’ve requested

  • Professional advisers or contractors who support our business operations

  • When required by law, or to protect our legal rights

4. Storage and security

Our website is hosted on Squarespace, which stores site data (including analytics and form submissions) on secure servers located in the United States and other jurisdictions.

We also securely store customer contact details and service records within our business systems. We take reasonable steps to keep your information safe from loss, unauthorised access, or misuse, and access is restricted to authorised personnel only.

5. Your rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to that information if you believe it is inaccurate

  • Opt out of receiving marketing communications at any time

To exercise these rights, please contact us (see details below).

6. Cookies and website analytics

Our Squarespace site uses cookies and similar technologies to improve your browsing experience and measure website performance. These may include:

  • Essential cookies (for security and basic site functionality)

  • Analytics cookies (to track site usage and help us improve content)

  • Third-party cookies (such as Google Analytics, for traffic measurement)

You can disable cookies in your browser settings at any time, but please note some features of the site may not function properly without them.

7. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Uptake Fertiliser
Email: info@uptake.co.nz
Phone: 0800 UPTAKE